frequently asked questions

Booking

 

Can I book online, how I do book my dives?

Yes, you can book online with our reservations form. Please note that we review and process every reservation manually focused on the details and the general overview of our operation.

To send your reservation information, please click on the reservations menu button and fill the reservation form. We'll ask for your credit card number and to leave a deposit of $50 per day per diver. To book minors, scuba instructions, private charters or have any question, please contact us.

 

When should I book?

During busy seasons, we advise you to make your reservation as early as possible. The months from November to February; that includes Thanksgiving, Christmas and New Year, or from March to April, Carnival days and Spring Break, reservations usually happen at least 2 months in advance.

Please call us to check availability or to fine tune the details for your dive trip. The Dive Shop is open from 7am to 3pm, and from 6pm to 8pm.

 

Staying in Playa del Carmen or Riviera Maya

You'll have to take the 7:00am Ferry to Cozumel and we will have to delay a boat to depart at 8:30am. Please contact us with two days in advance for us to reschedule a late departure with the other divers.

 

Booking from Cruise ships

Please call us, booking to dive, coming from a cruise ship requires to book a private charter.

 

Check in

Can I check in at the boat, do I need to come to the dive shop?

As you may know, we must take care of several things before your first dive and that is best done soon after your arrival. You will be requested to review the information you provided for your dive schedule and make any needed changes. We also want to be sure any equipment related needs are attended such as the type of connector (DIN or Yoke) of your regulators or the fit of any rental equipment. In addition, you will have to fill out a dive application form, present your certification cards and review our diving safety rules and schedule. We also require you to fill a medical release form. In special circumstances, the check in can be done at your hotel.

 

Download forms

If you wish to speed up your check in process, please download this Aldora forms, fill them out. You can either print and bring them to the shop, or scan and resend them by email.

Link: Aldora Forms w/Medical release.

Payments

How do I pay for my dives? Which are the payment methods available?

You can pay in cash with US Dollars or Mexican Pesos, we also accept credit cards, VISA and MASTERCARD only. By paying cash you get a 10% off.

How much should I tip?

Gratuities are greatly appreciated! Most guests leave $20 per person per day for their hard-working crew.

Cancellations

In order to efficiently organize your trips, we request a minimum of 12h notice or before 7:30pm the night before, if should you cancel or make some changes in your diving schedule. If you cancel the same morning or you do not show, you'll be charged full price.

How I do cancel my dives?

You can send us an email to frontdesk@aldora.com or call us at the dive shop to (987) 872 3397, front desk is available every day from 7am to 3pm and from 6pm to 8pm.

Refunds

Refunds to your credit card can be done if they have been processed no more than 6 months before the time of cancellation and it will take 12 to 20 working days to deposit it back from our bank account. Cash payments will be refunded the next day.

Transportation

Do you offer transportation?

Unfortunately, we are not able to offer any transportation services between local hotels, our shop, or the docks, beach clubs or marinas. Guests are required to come to the shop to check-in for their dive trips

In Cozumel, you have to use a rental car, the airport shuttles or taxi services for land transportation.

Taxi Phone numbers:

Google Maps links for directions to:

Diving

 

Diving with Nitrox (Enriched Air)

Enriched Air (Nitrox) is available for diving with Aldora Divers. Both mixes of 32% and 36% Nitrox are provided by Altech (Our own filling station). Other blends are available if ordered in advance. The cost is $10 per tank. In addition, we also pair divers by gas, and most of our divers use nitrox.

What's included on my dive trip?

If it's a 2 tanks morning dive trip, it includes 2 air tanks to do two dives in the wonderful Mexican Caribbean, rental gear is quoted separately, there's purified drinking water and a fresh water rinse bucket on request.

How cold is the water? Do I need a wetsuit?

Water temperature has an average of 80º F/26º C, on winter it gets down to 75º F/21º C

I only did one dive of the two tanks dive trip, do I have to pay for the second dive?

Yes, you do. We charge for the space on the boat on that dive trip, only if you were using Nitrox, we won't charge you the second fill.

What's the length of the dive trip?

Our morning dive trips normally launch at 7:30am from the Downtown Dock, do the surface interval at Playa Palancar around 10am, and return to the dock about 1:30pm. Afternoon diver trips, launch at 2:30pm and return around 6pm. Twilight dive trips depart at 3:30pm and return around 9:00pm as well the Night dive boats.

What should I bring to the boat?

For day dive trips, please do not use solar screen, bring a hat, a rash guard or long sleeve t-shirts. We recommend you to avoid any chemical substance to not harm the Coral Reefs. We provide you with diving parkas to cover you at the surface at it gets chilly. Also, there is limited dry storage in our boats if you need to keep something dry, we recommend you bring a small dry bag. If your bringing your own dive gear, our crew will set it up, we recommend you a mesh bag. We can provide you with one if needed, ask for it when booking. Cameras are allowed and we have freshwater small rinse buckets. We ask that you to only bring what you need on the boat, as space can be limited.

How big are the boats? Do they have bathroom?

We have 7 boats. Five small boats, that are each 28' dive boats that can accommodate up to 7 guests plus a dive guide. The Falicity is a 40' dive boat that accommodates up to 12 divers and 2 guides. The Falicity is our only boat with bathroom.

Pick ups

Downtown

Our morning dive trips almost always depart at 7:30am, sometimes we have a late departure, that happens around 8:30am, when we have divers from the mainland. The afternoon boats leave at 2:30pm and night dives vary between season. Please check the departure time at the dive shop.

South

We can pick you up from most the hotel docks located south. Be advised that some hotels charge a fee to use their dock.

North

If you're staying north, you can go to the Villa Aldora, or get a taxi to the downtown dock, most of the time they'll charge you the same fee.

Courses and certifications

How long does it take to get SCUBA certified?

The in-water portion for the PADI Open Water Diver course takes 2 to 3 days. The PADI e-Learning can be done online and may take several days to complete. If you are planning on getting SCUBA certified with us, we recommend having your PADI e-Learning completed prior to being on the island. Please call regarding continuing education classes, as these have different schedules.

Refreshers

Divers that have been out of the water within the last 2 years are strongly encouraged to take a refresher course, however we do not require a refresher to dive with us. Regardless of dive history or experience, if you are unable to comfortably descend, we'll ask you to sit the dive out and consider a refresher. Pricing for a refresher course is US$97, adding a private divemaster to your charter US$60 plus the cost of your dives.

Referrals

We can do PADI referrals or certify you as a PADI Open Water diver, if you're getting certified by another agency, please ask your training center for an Universal Referral form.

E-learning

For all e-learning courses, the student needs to register with our dive shop as their training center. Our dive center ID is: Aldora divers #10689, please note that if the credit payment went to a different shop, full price must be paid.

Link to use Aldora divers as you training center: Aldora divers #10689

 
 
For Reservations click here

Reservations