SATISFACTION GUARANTEE

We at Aldora Divers know very well what the quality dive experience is all about, and that is what we work very hard to deliver--everyday. But sometimes, no matter how much we care, nor how hard we work, things just don’t work out to the paying customer’s satisfaction. Occasionally that may be weather or underwater safety related causes and there is just nothing we can do about that. However, if there are things that we have done, or failed to do--that did not meet the expectations of our divers then we will take responsibility.

Therefore, if on any given day you are not satisfied with our performance, or we failed to meet the expectations we have created, then we will issue a rain check for one free day of diving. The rain check is transferable and can be used for subsequent trips to Cozumel.

DIVING ON DAY OF ARRIVAL

As you may know, Aldora dives are so long on the morning 2 tank trips, that very few of our customers desire more nitrogen load in the afternoon.  That being the case, and our need to have at least 4 divers just to break even on a trip, we have seldom been able to offer afternoon dive trips.  However, we have noticed that many of our loyal customers arrive in Cozumel after the morning boats have gone out, and even if they arrive at 10am, they will miss a day of diving.  We know that each diving day is precious to you and we have decided to do something about it.  From now on, it is our policy, that anyone diving with us for 3 or more morning dives, will be able to dive in the afternoon on the day of arrival-no matter if it is just one person.  The sites for these arrival day trips must of course be limited, and there also has to be some reasonable limit as to time of day (no night dives), but rest assured it is our firm policy to get you out.
 

GUARANTEED NIGHT DIVES

It usually has been the case that most dive shops will only take out a night trip if a minimum number of divers go. That is understandable as it takes a pretty large number of divers to make any trip profitable, or at least avoid a loss. On the other hand we well know that to you your dive trips are pretty precious, and that many find the night dive to be the highlight of the trip.  It has long been a policy to accommodate such divers but it is important to formalize that policy so you know what to expect.  Therefore:

For any diver who is diving with Aldora for more than one day, we will guaranty them access to a night dive on Wednesday or Saturday nights regardless if we have a minimum number of divers to go.  That's it, plan your trip to include one Wednesday or Saturday and you are guaranteed a night dive.  Simple!
 

Guaranteed Diving When a Small Boat Won’t Do

Diving Cozumel is best done in smaller, fast boats with small groups of people. That is the way Aldora has done it since the beginning. Unfortunately there are days in which the wind and waves kick up and the Port Captain closes the port to all boats less than 40 feet. This is especially frustrating for us as we don’t run little pangas like mom and pop operators, and our boats are much more seaworthy than some of the beat up old 40 foot boats that are legal to venture out. In those cases we have scrambled to rent a large boat so that those of our divers, who want to dive, can get to. But we have not always been successful and I know it is a great disappointment to our customers who have to standby as the cattle boats do get to go out.

Now, with a cooperative agreement with the 42 foot boat “Arriciffe”, we can assure our customers that if those sort of conditions ocurr we will have that boat at our disposal. Aldora Divers then can insure our customers will be able to dive…if anyone can!

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